Reviews (46)
Our experience with AiSensy has been mixed and, overall, below expectations considering the pricing.
The platform is relatively expensive, and the overall user experience feels complex and unintuitive. During daily usage, we encountered stability issues, such as new chats not auto-refreshing consistently, which can impact response times. Uploading multiple images in a single chat is also unreliable and often requires repeated attempts.
From an e-commerce perspective, the catalog functionality lacks important features. At present, there is no seamless way to place orders directly from WhatsApp and have them automatically created in Shopify, which limits its usefulness for sales-focused teams.
In comparison, other platforms in the market offer end-to-end WhatsApp commerce flows, including automatic Shopify order creation with agent attribution, which is a capability currently missing here.
While the platform has potential, it would benefit from improvements in usability, stability, and commerce-related features to better justify its cost and compete effectively with alternatives.
