Reviews (6)
This app is an absolute joke. I uploaded 2 GLB models of my eyeglasses, but they've been stuck for 3 days. Tried to reach out for support, but no one answered. Totally unusable. Waste of time and money.
Hi Klaroptix team,
We’re truly sorry for the inconvenience and for the frustration this caused.
Your GLB files were uploaded on Jan 23. As mentioned in our email sent on the morning of Jan 26, GLB models require a manual review by our human designers before they can be processed by our AI system.
Since Saturday and Sunday are our weekly days off, this unfortunately resulted in a short delay in review.
This human-in-the-loop process is in place to ensure the highest possible 3D quality and to avoid repeated revisions later, which would otherwise cost more time on both sides.
We truly value your business and would love to continue working with you. We hope for your understanding, and if everything is clear now, we would really appreciate it if you could consider updating your review.
Thank you so much.