Reviews (168)
DANGEROUS APP
Out of nowhere, my account was hit with -207,844 credits no warning, no confirmation, no hard limit, nothing. The app continued consuming credits after my balance was already exhausted, due to their own system not having a proper credit cap (which they later admitted).
Support took ages to respond, repeatedly claimed “the team is unavailable,” and dragged the process out while my store functionality was effectively blocked. After granting backend access and waiting through multiple back-and-forths, they finally admitted the issue was caused by their system failure.
And their solution?
They want ME to pay for HALF of THEIR mistake.
Let that sink in:
I never approved going over my credit limit
I never intended to translate more than my balance
Their system allowed it due to missing safeguards
They acknowledge this
Yet they still demand payment to unlock my account
If I don’t pay, I can’t use the app anymore even though the negative balance exists solely because of their broken system.
We’re sorry for the experience you had with Locales.ai.
There was indeed a system issue that allowed translation usage to exceed the expected credit limit without the safeguards we intended to have in place. We acknowledge that this should not have happened, and we understand your frustration with the resulting negative balance and the disruption to your store.
Our team investigated the issue after receiving access to your store and confirmed that the excess usage was related to the system issue rather than something you intentionally requested.
We have been working on improving the credit safeguards to prevent this from happening again. We’re also reviewing how to handle accounts affected by this issue as fairly as possible.
We appreciate you bringing this to our attention and apologize for the inconvenience caused.
