Reviews (101)
Orders were frequently misdelivered or delayed, and returns were extremely expensive. I've been constantly receiving customer complaints and refund requests since using their services. Very disappointing.
Dear Customer,
We sincerely apologize for the unpleasant experience caused you.
As we do not have your specific order information at present, we are unable to verify each case individually. We would like to address your concerns in detail:
1. Regarding misdelivery
After parcels arrive at the destination country, last‑mile delivery is handled by local logistics providers, which is beyond our direct control. But we take this issue very seriously. In case of misdelivery, please promptly contact your assigned agent or customer service team. We will conduct immediate verification, do our utmost to restore normal delivery for orders, and strengthen supervision over local last‑mile delivery services accordingly.
2. Regarding shipping delays
International logistics lead time is managed by our logistics partners, and most orders are delivered on schedule under normal conditions. Delays may be caused by force majeure such as extreme weather, holidays and strikes. Judging from the time of your review, we assume your orders were placed around the Chinese Spring Festival holiday, when many logistics provider were on vacation, resulting in shipment delays. We truly regret this inconvenience. Our logistics team will keep expanding more stable and reliable logistics channels and partners to further improve our delivery services.
3.Regarding high return shipping fees
Due to the long distance and long transit time of international shipping, high return fees are common across all cross‑border platforms. We have launched dedicated after‑sales policies. If returns are required due to platform‑related issues, please contact your agent in a timely manner for after‑sales support.
Thank you for your valuable feedback, which drives us to continuously rectify and optimize our services. We will strive to provide more stable and thoughtful services for you in the future.
