Tern Trade‑in

Implementing Tern has been a pivotal step in our transition to a circular business model. As a furniture company committed to designing for longevity, repair, renewal and resale, we needed a seamless way to operationalise our trade-in program — not just talk about circularity, but embed it into our everyday systems.

Tern has enabled us to offer customers a simple, transparent pathway to trade in their pre-loved furniture in exchange for credit, making it easier for products to remain in circulation. The result has been a win across the board: customers can responsibly move on pieces they no longer need, new customers can access our premium products at a more accessible price point, and together we’re keeping high-quality furniture out of landfill.

The app has been intuitive to implement, commercially viable, and aligned with our long-term sustainability strategy. It’s not just a feature — it’s become a core part of how we support repair, renewal and resale at scale.

We see Tern as an essential infrastructure layer in building a circular economy for furniture.