Reviews (35)
We have been using this app as a paid solution, and unfortunately it has caused a very serious issue for our store.
For about 1–1.5 months, our conversion rate dropped significantly, and we couldn’t figure out why. We tested everything on our end, but nothing seemed wrong.
Last Friday, we discovered that the app had stopped loading products properly. Infinite scroll was no longer working, and only a small portion of our products were visible. There was no “load more” button or fallback – the rest of the collection simply didn’t appear.
This meant that a large part of our assortment was completely hidden from customers, without us being aware of it.
After re-enabling the app on Saturday, our conversion rate immediately increased again, and we started selling products that hadn’t sold for over a month.
This is a critical issue that has directly resulted in lost revenue for us.
A bug like this should never go unnoticed or without a fallback solution.
If it were possible, we would give 0 stars.
Hi HelloPoster — Matt here, founder of Scrollio.
I’m sorry you hit that. Product loading failing (or feeling like products disappeared) is exactly the kind of thing that should never happen, and I’m treating it as a top priority.
A few updates that are already underway:
Scrollio is getting a major facelift and reliability update. I’m personally rewriting the core loading path so collection and search grids stay stable across themes.
We parted ways with our previous development team. Everything is now hand-coded by me, the founder. That means faster fixes and no “ticket ping-pong” when something breaks.
The app already has a built-in fail-safe: if Scrollio can’t load products for any reason (or billing/payment fails), it steps aside and falls back to your theme’s normal pagination so the storefront isn’t left broken. That safety net is staying, and I’m hardening it further in this update.
Onboarding is now AI-assisted, so you don’t have to click around hunting for grid selectors on your theme. Setup should be minutes, not a scavenger hunt.
Even with all of this, Premium stays $19.99/year. Most alternatives on the App Store land around $48/year. We’re keeping the low price on purpose.
If you’re open to giving us another look once this ships, reply here or email scrollio@bysimpli.com and I’ll help personally. Thanks for the honest feedback — it’s what pushed this rebuild.
— Matt
