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We have been using this app as a paid solution, and unfortunately it has caused a very serious issue for our store.
For about 1–1.5 months, our conversion rate dropped significantly, and we couldn’t figure out why. We tested everything on our end, but nothing seemed wrong.
Last Friday, we discovered that the app had stopped loading products properly. Infinite scroll was no longer working, and only a small portion of our products were visible. There was no “load more” button or fallback – the rest of the collection simply didn’t appear.
This meant that a large part of our assortment was completely hidden from customers, without us being aware of it.
After re-enabling the app on Saturday, our conversion rate immediately increased again, and we started selling products that hadn’t sold for over a month.
This is a critical issue that has directly resulted in lost revenue for us.
A bug like this should never go unnoticed or without a fallback solution.
If it were possible, we would give 0 stars.
I'm sorry this happened to you. Technically speaking, this isn't possible, and was most likely another app or theme change that caused this, hence disabling and re-enabling would set Scrollio at the top of the technical hierarchy on top of your other changes.
Again, painful discovery, I'm sorry you experienced this.
Signed up for premium and had the worst experience on Shopify so far.
-Hid most of my products from customers
-Bugs out and stops working with hidden products
-Support takes days to respond (had to uninstall while waiting)
Thanks for this review 🤷
I can see that you sent a single support request whilst on the free tier which was responded to within 2 days notifying you that another app you were using was causing issues with our app.
Is it possible you've mistaken our app for a different app in this review?
Great little app this. It's a bit fiddly to set up (especially if you have no coding experience), but once I played with it a bit I got the hang of it and I believe it's working as expected now. (Matt has made a good few videos available to assist with this. Worth taking a look at. )
Was getting 502 Bad Gateway error initially, that I was unable to get past.
So here's a heads up to those getting this. I found (after a bit of trial and error) that switching to a different network provider, I was able to get past it and set things up. Once it was set up, I could go back to my default provider and the error was no longer there. So give it a try. It might very well save you some frustration. ;)
Thanks to Matt and team for providing this to us for free. It really is very useful.
thanks!
Great app and excellent services. However, it sometimes takes time to load the products, and I believe this is the only area the team should focus on improving. Highly recommended.
Works great! Customer service is quick to respond and fixes any issues we have.
IT STOPPED WORKING IT SHOWS "502 BAD GATEWAY"
Thanks for not contacting us for help. If you simply refresh you would find the app which we have provided to you for free, worked.
The App is perfect! no problems detected.
Thank you!
I was struggling to get it to work, emailed the team and they got it to work perfectly!
The perfect solution for infinite scrolling, especially when you’re not code savvy.
Excellent app, does exactly what it says it does. Excellent customer support, developer fixed bugs quickly. 100% recommended
Thanks guys!
It is a simple and easy fix to create infinite scrolling. Thanks so much for offering this product for free.
