Reviews (35)
Refine
-
By rating
very nice
thanks!
Perfect, thank you so much! Really did the job! Recommend to everyone
Nor working
Thanks guys!
If you ever need help, feel free to reach out support.
From a business to business POV it might a good idea to do that before posting negative reviews out of good faith (especially when one business is providing its services for free).
Just a suggestion.
Good luck.
Good
Can't thank enough to the dev team behind this must have app. It will require a couple of class names to be added in the settings, if you are not sure hit get support button and they will reach you in no time.
Highly satisfied and using for all of my stores.
Thank you. Super simple and does the job in a 2 seconds setup.
Amazing App! Install this app. I have searched many solutions and apps but this app is super easy and free. other apps are paid. highly recommended app for everyone.
Fantastic! It works perfectly with VERY little setup. Thank you very much for writing this app and allowing people like me to be able to use it for free! You're a Rock Star!
Gerçekten harika yapanlara teşekkür ederim daha hızlı yüklenmesi gerekmesi dışında harika ücretsiz ve cok kullanışlı
thanks!
Not working and is showing a 502 Bad Gateway error, Scroll bee working as expected.
lol thanks "my store"
Fa il suo lavoro! la consiglio!
Very smooth scrolling on my website with +20k products. Truly recommended!
Brilliant, does what it says on the tin!
This app created bugs when our shop was opened in Instagram on mobile. Instead of adding the next row of products at the bottom it duplicated the top section infinitely. We got in touch with their support and they immediately answered "I think uninstalling is the best bet. We're not in a position to troubleshoot atm."
Thank you so much for this review.
Side note: If you are a shopify store or another shopify app dev reading this review. I hope the review and my response below is insightful both as to what to expect from Scrollio and by extension all BySimpli apps and what to expect from store who pay you nothing for your apps and customer support. Quite honestly I wish this store had given us 0 stars if possible.
Zac and Sándor (Elth founders), thanks for your review. As it is one star, which I don't believe is warranted, it is only fair to add context for others to view.
Every store is slightly different, both in the theme choice and the theme customizations. As such any shopify app which changes the UI of a store most likely will need custom changes to deal with how a store is customized.
Scrollio deals with this through a comprehensive troubleshooting guide which includes four video walkthroughs that should cover 99.9% of issues. As an app used by over 1000 stores we are not always able to do manual set ups for shopify stores.
Elth originally reached out due to set up issues on Thu, Feb 8, 6:22 AM
Ee responded Feb 8, 2024, 6:58 AM.
In response (Feb 8, 2024, 7:00 AM)Zac the CEO complained that the guide didn't address his issues.
I asked if he had watched the videos since it absolutely did (Feb 8, 2024, 7:01 AM).
(Feb 8, 2024, 7:03 AM) 2 minutes later Elth then said they had made changes and it wasn't working (the 4 videos are longer than 2 minutes).
I then requested access to the store to - at no cost - set up Scrollio and already free app, for free.
2 hours later it was set up and working. Elth complained that it wasn't showing up, but upon revisiting it was, the main challenge was Elth's theme customizations were slowing down the site and as such if you reloaded the page and immediately scrolled down there was a small delay to the loading of Scrollio.
Elth raised that Scrollio didn't work on filtered views. I confirmed this, Scrollio only works on category pages.
Zac did say thanks "got it, thans Matt", but for the several emails, a free app and a custom install there was no review.
11 days later (Tue, Feb 20, 11:05 AM) - I received an email from another team member Sándor, "Your app creates bugs when visitors open our shops in Instagram on mobile. Instead of adding the next row of products at the bottom it duplicates the top section we developed with the hero product (see attached screen recording). Can you fix this ASAP? It is urgent."
Now I'm going to add some personal context below, but I am not using it as an excuse in any way. I would still respond this way and this quickly on other day of the week.
This email came to my phone as I was in an elevator heading up to the neonatal intensive care unit to see my 4 hour old daughter.
A store which we've already established is so customized that it has loading challenges and for which I have already spent a significant amount of time developing a free app for, doing a custom set up for free for is:
1 - complaining of a bug that no other store in the 1000s of installs has complained of
2 - demanding and urgent fix from me
So what would you do? Well what I knew to do was:
1- immediately respond
2 - be direct
3 - be honest
No we are not doing an urgent unconfirmed bug fix for a store we've already spent effectively thankless resources on. A bug that by my maths has a less than 0.1% incident rate. A bug fix that was demanded.
If you know your store has rendering speed issues, you should QA every UI change you make including the installation or set up of a 3rd party app. This is straight forward diligence 101.
I responded with "I think uninstalling is the best bet. We're not in a position to troubleshoot atm."
I politely gave a clear solution, a clear reason why, the least fluffiest response and communicated in less than 60 seconds from receipt.
This email was apparently so unclear and offensive that no one from Elth responded. They simply left us a bad review.
Good luck in the future guys. I hope Elth has a super successful 2024.
Great App! Great customer service! Helped us a lot.
This app appears to work great! I have used it since the start of my store and have not had any problems since i started! Good work guys!
very useful tool and it is free
Does EXACTLY what it promises FOR FREE! Just: Thank you!
Really loved the app simplicity, and instant Support by the technical team, best part is its free and works smoothly.
I installed the app and it worked a treat. Even got super fast technical support. This is a literal godsend. Can’t thank the team enough.
Lo recomiendo!
Thanks guys!
The fact that the app is free and yet provides a solid, decently quick support is amazing. It does what it is suppose to and even tough I have ran into a small issue, their support quickly dealt with the problem. Highly recommend this to anyone considering using this app.
Thanks guys!
Such a beautiful asset to my website and customer service is amazing! This app is literally a gem AND its free!
Thanks guys!
I installed the app on my Shopify store but had some technical issues which required assistance from the team of developers of the app. I can honestly say that they did not stop until the problem was resolved.
The app works perfectly and besides the slight hiccup, installation was easy. Thank you so much for the great app, does exactly what I need it to do without any coding.
Thanks guys!
Thanks guys!