Reviews (27)
We have been using the system without any issues for a few months, but after the recent product synchronization, Business Central is no longer mapping the products correctly.
We are still receiving orders; however, they come through without SKUs—only product titles. As a result, sales orders are not being created automatically.
What’s more, the system is not showing any errors in the log entries, even though some products are not mapped and others are not synchronized at all.
At this point, we’ve reached a dead end and had to manually map all 600 SKUs, which is extremely time-consuming and frustrating.
Thank you for taking the time to share this feedback.
We are sorry to hear about the product mapping issue. We recommend reaching out to your Microsoft partner so they can review your Shopify Shop Card configuration and sync log entries to help identify why SKUs are no longer mapping correctly after the product synchronization.
If you have suggestions for improving error visibility in these scenarios, please share them at https://aka.ms/BCIdeas.
Kind regards,
Microsoft Dynamics 365 Business Central engineering team
