Reviews (311)
Overall rating
4.9
March 30, 2026
Never installed it, they took money from my card. I desinstalled, it still taking money. I have to delete my entire shop to be free from them
Valentine Lambert
Switzerland
26 days using the app
Instant Commerce B.V. replied
June 12, 2026
Hi, we're sorry for the frustration and want to help. Please reach out to support@instant.so.
To clarify: all app billing is handled directly by Shopify, not by us. We can't subscribe, charge, or unsubscribe anyone ourselves. Only the store owner or a staff member with sufficient permissions can start a subscription, and Shopify requires them to approve the charge first.
We can see the app was installed and active at one point, and the subscription has since ended, so no further charges should occur. This was likely an accidental install. Contact us, and we'll make sure it's fully resolved.
