Avada AI Product Description
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Reviews (149)
I've uninstalled this app- and I was still charged. I can't find a way to contact support. (As I no longer have the app installed, and I can't find any support emails)
I was charged for your app (AI Product Copy) even though I already removed it from my Shopify store.
Store: wild-willow-and-co.myshopify.com
Uninstalled on: April 19th
our email: info.wildwillowandco@gmail.com
Please review the billing period for this charge. If it was applied after uninstall, please issue a refund.
UPDATE - May 27th:
Hi there Wild Willow and Co team,
Our team has already completed the review of your case and provided detailed clarification about why charge still appeared even after uninstalling the app, along with the status of your refund request.
At the moment, we haven’t received any response from you following our last email. We’d really appreciate it if you could get back to us when you have a chance, just so we can confirm that everything has been clearly explained and fully resolved on your end.
We look forward to hearing back from you soon.
Best regards,
Nim
FIRST RESPONSE - May 1st:
Hi there,
Thank you for sharing your feedback.
Regarding your concern, since the app was uninstalled after the subscription started, Shopify automatically applied the charge in accordance with its standard billing system. This is a common process on the platform once a subscription has begun.
We’ve contacted you via email to address your concern directly. Your response would be appreciated so we can assist you more effectively and provide any necessary support as soon as possible.
Looking forward to your response.
Best regards,
Nim
