Reviews (306)
Overall rating
4.9
May 6, 2026
couldn't cancel still being charged for useless bullshit
FPSD
United States
2 months using the app
Instant Commerce B.V. replied
May 12, 2026
Hi, we're sorry your experience was a frustrating one.
Looking back at our records, we saw your support ticket and refunded you in full as soon as you reached out. The continued billing happened due to how Shopify's billing periods work, which can result in charges being processed after an app is canceled. As the app vendor, this is unfortunately outside of our control, but we've relayed the feedback to Shopify in the hope it gets improved for merchants going forward.
Thanks for taking the time to share your experience, and apologies again for the trouble it caused.
- The Instant Team
