Reviews (36)
Overall rating
4.4
May 25, 2026
We have been trying to reach out to them; however, no one has replied to our emails. We are just wondering if the company is still active, as it is also not possible to book a “Schedule a Call” appointment through their website.
tokyobike オンラインストア
Japan
5 months using the app
Smartive replied
June 5, 2026
Hello Tokyobike オンラインストア , and thank you for flagging this — we're truly sorry for the trouble reaching us. We recently had a technical issue with our chat box and our "Schedule a Call" booking, which is why your messages didn't get through. We're fixing both now. We are very much active and ready to help. For now, please email us directly at contact@smartive.io or sales@smartive.io and we'll prioritize your case right away. We'd genuinely appreciate the chance to make this right.
