EA • Email Popup & Spin Wheel

Edit: Additional monthly fee charged for paused store were reimbursed with all other app fees. But this app silently switched to max monthly plan and charged 1323 during last 7 months. Why silently? I didn't touch this app since november, I didn't see any reasons to uninstall, because we had 0 views since then and subscription clearly stated that monthly payments would count only views. And now when moved store from Plus to Advanced both got charged and I've analyzed spending and realized that half of app fees is this unused app.
I need proofs of refund.