Reviews (16)
We have no clue whether this app is working or not, as the info on the dashboard is not reliable/decodable, and in case you try to find something out, wherever you click, it wants you to upgrade to see/do it. Support is questionable, when we wrote them we received an answer from a random gmail accont asking for access to our store. Hmmm...
Thank you for sharing your feedback with us. We truly value your input and want to clarify a few points to ensure full transparency.
All our official communications regarding updates or releases are sent only from business emails ending with @semget.com.
In rare cases where merchants face store‑specific issues, we may request collaboration access through our verified Gmail account lab.ptpl@gmail.com. Please rest assured this is an authentic account used solely for troubleshooting purposes.
Regarding your query on May 11, we responded within two hours from our official business email alfred@semget.com, specifically about collaboration access. We did not receive a follow‑up from you, so we’d be happy to continue assisting if you’re still facing challenges.
We sincerely apologize if this caused any confusion. Our team is committed to helping you get the most out of the app, and we’re ready to support you further. Please let us know the specific issue you’re experiencing, and we’ll work with you to resolve it promptly.
Warm regards,
Reena Ag.
Customer Success Team
