AOV.ai Post Purchase Upsell

Hi there,

It's Lydia, Customer Success Lead from AOV.ai Support Team.

First of all, we're very sorry to hear about your experience and appreciate you taking the time to share your feedback.

After reviewing your report, we noticed the issue mentioned involves the store logo and Trustpilot rating display. Based on our investigation, these are not features that our app controls or modifies, so there may be another factor involved. However, we'd still love the opportunity to investigate further and help identify the root cause.

We've already tried reaching out via email and other channels because we'd really like to assist you personally and make sure your concerns are properly addressed.

If you're willing to give us a second chance, please reply to our email, and we'll be happy to work with you one-on-one until the issue is resolved.

Thank you again for your feedback, and we hope to hear from you soon.

Best regards,
Lydia
Customer Success Lead