Kaching CartDrawer Cart Upsell

5 stars to Domantas

I've been building Shopify stores for a few years now and I've dealt with a lot of app support teams — most of them send you a help doc link and call it a day. Domantas at Katching is a completely different experience.
I was trying to hide a specific element in the subscription widget to clean up my product page, and nothing I tried was working. I reached out to support not really expecting much, and Domantas jumped on it immediately. He didn't just give me a generic answer — he actually looked at my specific store setup, understood exactly what I was trying to achieve visually, and came back with a precise solution that worked on the first try.
What stood out most was how thorough he was. He explained why the fix worked, not just what to paste in. He flagged a potential conflict with my theme before it could even become a problem. And when I had a follow-up question 20 minutes later, he was still there and answered just as fast.
Katching is already a solid subscription app — competitive pricing, clean widget, easy setup — but support like this is what actually makes you stick with an app long term. You can have the best features in the world but if no one helps you when you're stuck, it doesn't matter.
Domantas is the reason I'm leaving this review. Give that man a raise