Key Product Options, Variants

We were long-time users of Bold Product Options and later SC Product Options. When we were notified that SC Product Options was being discontinued, we were encouraged to migrate to Keystone Product Options.

Unfortunately, the migration has been extremely frustrating. SC Product Options works perfectly with our custom Shopify theme, but Keystone does not. We've spent many hours with our own developers and Keystone support trying to resolve compatibility issues, yet the problems remain.

The most disappointing part has been the endless finger-pointing between the app and our theme. The primary recommendation we've received is to install Shopify's default Dawn theme to confirm that Keystone works there. While that may be a useful troubleshooting step, it's not a practical solution for an established ecommerce business doing over $10 million in annual sales with a customized storefront. Very few successful online retailers operate on an out-of-the-box theme.

At this point, we've invested a significant amount of developer time without achieving a working solution, and we're now evaluating other product options apps instead of continuing with Keystone.

If your store uses a customized Shopify theme, I would strongly recommend thoroughly testing Keystone before committing to the migration.