Omega ‑ Pinterest Pixels, CAPI
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Reviews (23)
I installed this app because I was evaluating it for my Shopify store before deciding whether to subscribe.
Before paying for the service, I contacted Omega through this app’s live chat on June 14th to ask for assistance and better understand the product.
Unfortunately, I never received any reply from a support agent. The only response was the automatic acknowledgment message.
In my opinion, pre-sales support says a lot about the level of service a company provides. If a potential customer cannot get answers before subscribing, it is difficult to have confidence in the support that would be available afterward.
For that reason, I decided not to subscribe and chose to look elsewhere.
Hi,
Thank you for taking the time to share your feedback.
We've reviewed our support records regarding your inquiry. While you did reach out to us, we couldn't identify a specific question or issue related to this app that would allow our team to investigate further. Our chat logs show that our team responded and remained available to help if additional details were provided.
We always welcome pre-sales questions and are happy to help merchants evaluate whether an app is the right fit for their store. Our goal is to provide timely and helpful support whenever merchants reach out with questions about the app they're evaluating.
Based on our review, this feedback appears to reflect a broader impression rather than an experience with this specific app. We hope reviews remain focused on the product and support experience of the app being reviewed, as this helps other merchants make informed decisions.
If you ever decide to evaluate this app directly, our team will be happy to assist you.
