Reviews (30)
If your staff is still re-entering customer information, searching through emails for item photographs, manually building online listings, and repeatedly emailing consignors with updates, Circle-Hand can completely change your workflow. It has been life-changing for our business because it allows the customer, our staff, the software, and AI to work together instead of placing every task on our employees.
I used SimpleConsign for five years before switching to Circle-Hand. SimpleConsign was not willing to modernize its software to the level our growing business needed. I also investigated and tried the other major consignment software options. Without question, Circle-Hand is the platform I recommend above all of them.
Four features made the greatest difference for us:
1. CUSTOMERS ENTER THEIR OWN INFORMATION
Customers know their own names, addresses, phone numbers, email addresses, and payment information. Why should our employees spend valuable time entering information customers can enter more accurately themselves?
With Circle-Hand, customers create and maintain their own accounts. This saves staff time, reduces errors, and brings the customer directly into the consignment process from the beginning.
2. ONE CUSTOMER PORTAL BECOMES THE SOURCE OF TRUTH
We operate a large home furnishings consignment store. Our customers are constantly submitting furniture, artwork, lighting, decorative accessories, and other household items.
Previously, customers sent photographs, descriptions, and measurements through email—often across several messages because of attachment sizes and photo limits. Information could become separated, emails could be overlooked, and our staff still had to transfer everything manually into the consignment software.
Circle-Hand gives each customer one portal where they submit every item with its photographs, description, and measurements. Our team can review those submissions and approve or decline each item before it ever arrives at the store.
Everything remains together in one organized place. That submission becomes the source of truth for the item throughout its entire journey.
3. PHOTOGRAPHS FOLLOW THE PRODUCT ALL THE WAY TO SHOPIFY
This feature alone has transformed our workflow.
The photographs uploaded by the customer remain connected to the item through submission, approval, intake, inventory management, reporting, and ultimately the Shopify listing. The photographs are also included in the appropriate reports.
Our staff no longer has to search through old emails, download attachments, determine which photographs belong to which item, rename files, and upload the same images into multiple systems. The customer photographs follow the product throughout its entire life cycle.
For a furniture and home consignment business where photographs are essential, this is an enormous advantage.
4. AUTOMATED EMAILS KEEP CUSTOMERS INFORMED
Circle-Hand automates customer communication at every important stage of the consignment journey.
Customers receive automated emails when their submitted items are accepted or declined. When accepted items arrive at our store and are officially received, the customer receives confirmation. When items reach the end of their consignment period, expiration emails are automatically sent.
This gives customers consistent and professional communication without requiring our employees to write and send the same messages repeatedly. Customers remain informed, staff members save time, and fewer important details fall through the cracks.
Customer data entry, one centralized submission portal, photographs that stay with the product, and automated emails have been life-changing for our business. In my experience, Circle-Hand is the only consignment platform bringing all these essential pieces together into one modern workflow.
There are four active participants in today’s consignment business: the owner and staff, the customer, the software, and AI. Circle-Hand allows all four to contribute.
The customer provides the information they already know. The software organizes that information and carries it through the process. AI can assist with descriptions, identification, research, and other tasks. Our staff can then focus on reviewing, pricing, merchandising, customer service, and selling instead of performing repetitive data entry.
Workflow is one of the most important parts of any business. How you distribute the work directly affects your efficiency, your ability to grow, and ultimately your bottom line. Circle-Hand understands that better than any other consignment platform I have tried.
Max and his team deserve special recognition. Circle-Hand may be a newer company, but they are far more innovative, responsive, and attentive than many of the long-established companies in this industry.
Max listens not only to the features his customers request, but also to the workflow behind those requests. He takes the time to understand how our business actually operates, where unnecessary work is being created, and how the software can help solve those problems. His team is hungry to improve, eager to satisfy its customers, and continually making meaningful progress.
After five years with SimpleConsign and experience evaluating the other available consignment platforms, I recommend Circle-Hand without hesitation. It is modernizing consignment software in ways the established companies have been unwilling or unable to do.
