Reviews (62)
This app is nowhere near ready for commercial release. At this stage we just connected eBay and Amazon with the plan to connect other marketplaces, but it never really worked as advertised from day 1. We have been using the app since February and at this point we no longer have the time or energy to continue reporting the problems, errors and glitches that have plagued the app since installation.
These included
1. The inability to sync inventory from correct warehouse locations, despite advertising it could. This had to be fixed on the run.
2. Ebay variations not displaying in correct order and overall poor handling of variation listings in ebay
3. Inability to adjust pricing in the app for foreign currency or different marketplaces
4. Listing plans not validating correctly costing us hundreds of dollars in excess ebay listing fees
5. Marketplace shipping policies not writing correctly into Shopify orders
6. Orders being allocated to incorrect warehouse locations
7. No ability to enable or disable which products get listed
8. Occasional inventory not syncing correctly resulting in overselling
9. Inability for users to refresh/resync listings without having to contact support
Over the months using this app, some of these problems were addressed, but it's mind boggling that nobody else had flagged these issues previously considering they claim to have 4000+ customers. They seem to advertise, and their "customer reviews" reflect that they are a competent and experienced app developer, but in reality, dealing with them has been shambolic. I was more like a beta test client, not a fully paid subscriber. I eventually had to cut my losses and quit.
Thank you for sharing your feedback. We're genuinely sorry that your experience did not meet your expectations.
During your onboarding, you did encounter a number of issues, and whenever they were brought to our attention, our team worked to investigate and resolve them as quickly as possible.
Commercium is a production-ready platform that is successfully used by many businesses to manage their marketplace operations. Some of the points mentioned in your review relate to configuration matters that we repeatedly offered to help resolve through live calls. Unfortunately, those invitations were declined. To make things easier, our team also created dedicated tutorial videos specifically for your account, but we were unable to continue working through those items together.
A few of the requests mentioned were not defects but custom functionality requested for your particular workflow. We agreed to build those enhancements and communicated realistic timelines. As with any enterprise software, customizations must be carefully developed and tested to ensure they do not adversely affect other customers using the platform.
For over five months, our team remained actively engaged in supporting your account and responding to your requests. We are always happy to help our customers and regularly go beyond standard support where we can.
We respect every customer's right to share their experience. However, we believe several statements in this review do not accurately reflect the circumstances or the support that was provided. If you are open to it, we would still welcome the opportunity to discuss any outstanding concerns and work toward a constructive resolution.
We wish you and your business all the very best.
