QuickBooks Sync by MyWorks
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Reviews (53)
The initial onboarding and setup call went well, but once we started using the app, we encountered several issues. It took almost two days to receive a response to our support emails, so I scheduled another call for help. I later learned those calls are intended only for initial setup, but a support representative agreed to help with our three issues.
Unfortunately, during the troubleshooting, I was trying to understand an issue that occurred, but instead of listening, the representative became angry, raised his voice at me, and abruptly ended the call in an unprofessional manner before our remaining issues were resolved. It was a very hurtful and disappointing customer service experience.
As of today, no one from the company has followed up, apologized for what happened, or reached out to help resolve the remaining issues. Based on my experience, I cannot recommend this app.
Hi Nadine - thank you for taking the time to share this, and we're sorry to hear of your experience. This isn't the experience we want any merchant to have, and it's not typical of our team - and we've addressed it with our team.
You're right that our email replies were slower than usual that week - most of our team was traveling at the annual Shopify DotDev conference, which is context, not an excuse. On follow-up: we did email you personally the day of your call, but with several support threads open between us, it looks like it may never have reached you. I understand how that felt like silence, and we've reached out again directly to make sure we connect.
We were glad to resolve several questions you had together on that call, and we'd be happy to schedule a followup call to finish the remaining ones with you and make sure your experience with our sync is a pleasant one.
