Reviews (32)
Poor support and unresolved technical issues
I’ve been really disappointed with the support from Awin. I was advised to provide a product feed, but affiliates are unable to properly pull the product details because there appears to be no way to map the product categories correctly.
As a result, product names are pulling through incorrectly, including displaying my company name instead of the actual product name.
I contacted support for help and provided screenshots showing exactly what is happening on both my side and the affiliate’s side. Despite this, I’ve essentially just been told that the problem isn’t on Awin’s end.
That’s extremely frustrating when the screenshots clearly demonstrate the issue and the feed is not functioning as it should.
For a platform that relies on merchants and affiliates being able to access accurate product data, I expected much better technical support and actually having someone investigate the issue rather than simply dismissing it.
At this point, the lack of support is making it very difficult to use the platform effectively.
