Reviews (2)
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
- 100% of ratings are 1 stars
Honest Review
Really disappointed with the experience. The ads were started and generated one sale, then they were suddenly taken offline with no explanation.
I’ve emailed several times asking for feedback or clarification and have received no response. There’s been very poor communication throughout, and I honestly have no idea what this app is supposed to be doing or whether it’s actually working for my business.
Unfortunately, based on my experience so far, I wouldn’t recommend it.
Hello,
Thank you for the honest feedback. You're right, and we're sorry for the poor communication.
Your campaign went live on 5 August. We funded £54.52 of Google Shopping spend from our own budget, which delivered 15,251 impressions and 235 clicks to your store, and it did produce one conversion worth £10.65, on which we charged our 12% commission of £1.27. That is the only money you have been charged for.
On 8 August our system paused the campaign automatically, because the commission coming back was far below what we were spending, and that spend is our money at risk. You got our automated notice on the 10th. What you didn't get was a person answering the entirely reasonable question you asked in response.
On that: our CRM failed to route your messages to a person on both occasions. It's affected several merchants and we're fixing it now. The team working on RetailerBoost is small and we rely on those systems to answer merchants the way we would ourselves, so when they fail silently nobody knows you're waiting. It should not have taken a review to find that.
I'd like to try again properly if you're open to it. Your store and the products we advertised weren't the problem. We're still developing our system and bidding rules. The campaign ran for three days with only one conversion flowing back to Google, so it never had a chance to learn. Longer run, working feedback loop, same terms: nothing upfront, and nothing charged unless we generate a sale. If you'd rather not, I completely understand. Your review found real faults for us to work through in our CRM and bidding system. I'm grateful for your feedback.
It is worth highlighting that we can not guarantee results. There are many variables outside of our control happen after we setup and fund ad campaigns including, search volume and intent, competitor pricing (appearing alongside other results in the carousels), your website conversion rate and more. We can guarantee that we will only ever charge if our ads directly lead to an order being placed on your store.
Kind Regards,
Adam
