Reviews (382)
Very poor app, extremely difficult to use I couldn't even use their features and when I asked for support they ghosted me ,I didn't even complete the free plan trial and I was still billed wth! I was on a free trial for that matter how am I still getting billed after deleting?? Do not use this app ,I'm still looking for the support to ask for my refund! It's a disaster
Hi
I read your review and wanted to reach out personally. My name is Eddie, and I'm the Head of Support at Atlas.
I'm sorry this is how things have gone so far. Not being able to get the features working, and then feeling like you couldn't reach anyone when you needed help, is genuinely not the experience we want anyone to have. There's a chat inside the Atlas app where our AI can help troubleshoot right away, and you can reach our team by chat and email as well, but if that wasn't easy to find in the moment, that's on us to fix.
On the billing: free trials can still run up usage charges, and depending on timing Shopify may not have processed the charge yet on their end. I've emailed you directly so I can look at exactly what happened and get this sorted for you right away
You can reply to that email or reach me at eddie@helloatlas.io, and I'll handle it directly.
You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start.
Best Regards,
Eddie
