Zendesk AI Agent By Adelante

We’re a leading online-only women’s fashion retailer in our region, so customer service is a major part of our day-to-day business. Before implementing the bot, our team handled everything manually, but after just **one week, the bot has already reduced our customer service inquiries by at least 50%**, even without our exchanges and returns system integrated yet.

What’s especially impressive is how quickly the bot learns our business- it makes around *20 corrections or improvements to its answers every day, by itself!* This means it continuously becomes more accurate and better aligned with our customers’ needs.

The support from Adelante has been excellent, with almost hourly communication with a professional, responsive, and personal developer- Tamir- who really understands our needs and is always available to help.