Grid & Pixel Email‑SMS‑Popups
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Reviews (171)
Edit: The team reached out after my review and made an honorable effort to make things right. The review stands because this is what happened, but I will add to it that I admire the way they handled my criticism.
Anything they build breaks when you deactivate the app due to their AI slop code and hard-coded assets being hosted on their servers. AI generated images, copy, headlines never followed the very simple company guidelines (for example, our style guide requires no exclamation points or emojis but every email included both, despite us contacting support multiple times.
I never would have used this as a temporary solution if I knew I'd be locked in until I found and replaced everything they built - it took three months of work for the team to get us off this app.
Thank you for the update and for recognizing the effort we made to address your concerns.
We genuinely appreciate the nearly two years that we worked together. We are proud of the work we did over that time and sorry the relationship ended on a frustrating note.
For merchants reading this, deactivating Grid & Pixel does not make everything we built disappear or break. The vast majority of the work remains in place. Certain dynamic components are powered by our platform and require an active subscription to continue functioning, just like functionality provided by many software apps.
We appreciate the candid feedback and the opportunity to make things right.
