Reviews (2)
Overall rating
3
September 22, 2026
Really terrible interface. Once you select a plan, it is impossible to cancel and they keep charging you.
Oia Boutique
United Kingdom
2 months using the app
DUTIFY replied
September 23, 2026
Hi, thanks for sharing this and sorry for the confusion. Uninstalling the app cancels the subscription automatically through Shopify and no charges are created after that. The charge you saw was for a billing cycle that started two days before you uninstalled, and in good faith we refunded it in full as soon as you got in touch. If anything about the interface could be clearer, we'd love to hear from you at support@dutify.com.
