Gratify: Loyalty & Rewards

My customers love the VIP levels more than I do. I set up three tiers and now I get messages all the time from moms asking how to get to Gold. Engagement is through the roof. We also run points for birthday which I didn't think would matter but it's our 3rd most redeemed reward type. Quick story — I had the points widget disappear from cart page on a Tuesday, sent a panic email, the team fixed it same day and followed up the next morning to make sure it held. That's the kind of support that keeps you on an app.