Reviews (2)
I've talked to the little chat bot twice asking for help, but still no response.
Thank you for taking the time to write this, and we’re sorry. You had every reason to be frustrated.
On 4 October a temporary problem on our side stopped your scans from finishing, and the error you saw was written for our team, not for you. We did answer your messages by email, but our help button never showed that reply inside the app, so it looked like nobody responded. That’s on us.
To put it right, we ran your Deep scan for you at no charge, refunded credits to your account, and contacted you directly by email and inside the app with your full report.
We’ve also fixed the causes, for every store:
• The help button now answers questions instantly, using your store’s own scan results, and a real person follows up on anything it can’t solve.
• Every reply from our team now appears inside the app as well as by email.
• If a scan ever fails on our side, the credits go back automatically and the scan finishes in the background.
We’re here whenever you need us. Just tap “Need help?” in the app.
The ShopFlix AI team
