ABConvert: A/B Testing
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Reviews (84)
I subscribed to ABConvert and had to cancel only 8 days into my billing cycle, for reasons unrelated to the app itself. I contacted support and asked for a partial refund covering only the unused part of the period, not a full refund. The request was declined.
Refusing to prorate a billing period that went almost entirely unused is disappointing and says a lot about how merchants are treated once they’ve paid. Support is also handled first by an AI agent, which made a simple request slower and more drawn out than necessary.
If you’re considering ABConvert, don’t count on any flexibility on billing. Once you’re charged, expect to pay for the full period, even if you cancel within days.
Hello, I’m Jeffrey, CEO of ABConvert.
I personally reviewed your account and support conversation. Your cancellation on October 8 stopped your next renewal. Your paid access continues through October 31, and your account currently has five active tests.
Our refund policy is included in our Terms of Service, presented for acceptance during onboarding: https://www.abconvert.io/terms-of-service
For monthly subscriptions, we don’t provide partial refunds for unused time when a plan is cancelled mid-cycle because full access continues through the period already paid for.
Your refund request was reviewed by a person on our team. Our AI assistant handles initial questions, but does not make refund decisions. I’m sorry the initial support experience made getting an answer more frustrating.
We’ve reached out directly and remain available to help with your account and tests.
