Grid & Pixel Email‑SMS‑Popups
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Reviews (196)
Grid & Pixel's 'Autopilot' ran our Klaviyo account Mar-Oct 2026. Their own Mar 2026 suppression recommendation was never executed, driving ~$500 in avoidable Klaviyo charges. Templates they shipped carried unresolved PROMOCODE placeholders across 1,292 of 1,965 sends; our Jul 31 questions were never answered. A $149 charge posted after cancellation was demanded. A Partner Conduct complaint has also been lodged with Klaviyo. We demanded a $1,543 refund; only the $149 has been refunded. I will remove this review once the damages are remedied.
Hi Carlo,
Thank you for sharing your feedback. We're sorry your experience with Grid & Pixel did not meet your expectations.
We take customer concerns very seriously and have worked with you directly to resolve this matter. We've issued the full amount requested, $1,543, plus any other Grid & Pixel charges incurred during the 11 months we worked together.
At Grid & Pixel, our goal is to help merchants grow their businesses through effective email marketing and reliable support. We're always listening to feedback and improving our technology and services to deliver the best possible experience for our customers. We appreciate the opportunity to have worked with you and wish you and your business continued success.
