ISBNExpress: Books Importer

We always try to help all booksellers in a friendly and professional way. However, in this case, the review does not reflect what actually happened.

Michael from Obsidian Bookstore contacted our support team asking how to update the book collection in his store.

Cristina from our support team explained in detail, including screenshots, that for the update process to work correctly, the product's barcode field must contain a valid ISBN. The app uses the ISBN in the product barcode field to identify which book needs to be updated.

Despite these clear instructions, Michael still had no ISBN values in the barcode fields of the products to update. As a result, the update process could not work as expected. This was not a problem with the app, but simply a case of the instructions not being followed.

Unfortunately, Michael then started communicating with our support team in a threatening and accusatory manner. Since we believe communication should always remain respectful, we decided to stop further communication.

We stand behind our app and our support team, as reflected in the many positive reviews we have received. We are always happy to help, but we also expect respectful communication and a willingness to follow the instructions provided.