AltGenius: Alt Text Optimizer

I installed this app, it wouldn't load or do what it was supposed to. I thought it was deleted. Then, I was charged $1.99 a month (I thought I had no apps with recurring fees). When I didn't pay the $1.99 bill (which I was unaware of), Shopify froze my account during the holiday season and I lost a day of sales. Since, I have received multiple emails from this company asking me to change my negative review, as it's "unfair to them." So I'm changing this to a neutral review, as the app did not work for me, but I guess it works for other people.