Live Shopping by Amperstand

ask them 3 times that my clients on IOS is having problem. 2 times they replied and said will find out but never once got back. 3rd time totally no reply. After i cant see my own live screen, i cancelled the subscription and messaged them twice. AGAIN NON REPLY ! deleted the app, checked billing and amperstand was not in it, tot everything was ok...... WRONG ! Was charged again yesterday and now had gotten Shopify very efficient guys to help me reverse the payment or refund it VERY VERY DISSAPOINTED !