Reviews (22)
Shocking customer service by Donatas!
He uploaded an incorrect .csv file and made all of our shop inventory across multiple channels 0! This affected our sales as everything was showing as out of stock.
Luckily we had a recent copy of the inventory quantity so our staff stayed behind working hours to manually update the inventory for hundreds of products, as the integration sync can take up to a day to fully sync for bulk orders.
Had we not had the inventory report, it means you have to manually count all your stock again… and we have hundreds of thousands…
Donatas gave a vague apology trying to blame us, then started ignoring all of our messages.
Customer service was good in the past when Marius (the developer) actually cared for this business. I have been a long time customer for years… seriously disappointed!