Superfans ‑ Mobile App Builder

I started with Vajro a couple of months back and initially I was been told the app will be ready within 2 weeks. It has been 6 weeks now and the app is not completely ready! All this is because of the support team!!
The support team is very slow in responding with any query. They ask for 30 mins to get back and then get's back after 2-3 days and sometimes a week. I asked a few of their existing clients and they are experiencing similar issue with Vajro support team.
Very slow and there are so many limitations for app customization.