Reviews (870)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants appreciate this app for enhancing mobile commerce with its user-friendly interface and customizable features. They value the ability to host live sales, offer replays, and provide exclusive deals, all integrated smoothly with marketing tools like Klaviyo. The support team is praised for their responsive assistance during the structured onboarding process. Customization options further allow merchants to strengthen their brand identity and improve customer retention and sales.
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The app's creation function is similar to other similar services. However, given the $500+ monthly fee, the live streaming function is truly terrible. Maintenance is poor, with frequent bugs making live streaming impossible! If you simply need to create an app, then other service providers will offer better prices.
Our customers were hungry for a better mobile shopping experience that no matter what theme we implemented we just couldn't accomplish. They enjoy the ease of use, and naturally more aesthetic appearance.
We were really hesitant about deploying an app because we worried the technical aspect would surpass what we felt capable of. The team at SuperFans has made this SO easy, and continue to make it easy with each new feature we add to our ecosystem.
Our customers give us feedback daily about how much they love and appreciate the app experience!
Our biggest joy to SuperFans is the ability to implement custom blocks. We could really make our app unique to our business and customers because of this. Adding custom blocks is easy, and a great way for us to really stand out compared to other traditional mobile apps.
We send push notifications via Klaviyo and Superfans. This integration is seamless and a great revenue driver!
Overall, we would HIGHLY recommend SuperFans to other small or large businesses looking to deploy a mobile app for their customers.
Once they start charing you monthly. They disappear. No more updates. very little help and all changes takes weeks for simple banner updates.
Getting an app for my business was very intimidating but this service has been amazing so far!! Aditi has been a complete dream to work with!! She is so patient and understanding! She KNOWS what she is doing and has been able to walk me through everything with ease!! I have worked with other companies in the past and felt totally lost and left with no help!
The onboading experience was EASY. This has been a multi step experience that I would have given up on had it not been for the incredible support of the team at Superfans but most of all Aditi.
I would say that Superfans is a must have for any business wanting to develope their own app for their business. I am SUPER excited to get started and have an easier shopping experience for my customers.
Very delayed response on support queries. Need to wait for days to get a reply. Unable to publish app under individual account and team is unable to explain why.
Sagar , Aditi and superfans team are so helpful and quick. The onboarding process is very fast and easy because I have used vajro before and superfans team are very helpful. Thank you so much superfans team!
The help Ive gotten from Aswin has been irreplaceable- he has given so many insights into different aspects of our business that sometimes we wouldnt have even looked at. Helping us set up our different customer segments was a huge help in seeing where we needed to improve, and determining who our best customers were. Also, focusing on how to get first time buyers back and ideas supporting that have been outstanding. Overall, our experience has been top notch with Aswin. He is thorough and very responsive to all questions and concerns!
Sumit was very helpful with helping me set up and learn about Live selling. thank you!
great experience with superfans! Fast customer service support. Priyanka was very timely and helpful. She has made the whole process easy. Highly recommend!
The team is quite helpful. They have sorted all the queries on a timely manner. They have met the requirements. Specially, Kirthiga is very helpful and she tried her best to sort all the issues.