Revize: Order Editing & Upsell

Revize went out of their way to edit their platform to do something they hadn't done before- allow edits to orders already placed. We were struggling with thousands of preorders that needed address updates, and making them manually was taking hours of staff time that could have been better spent. The Revize team helped us filter and tag the appropriate orders, and then create an email flow to reach out to everyone- including people with multiple orders, a new use case for them again. We are extremely happy that we have put control for these edits in the hands of our customers. We have saved time, prevented errors, and reduced stress. We highly recommend Revize!

-Cindy (CEO at Sunny)

Really great app.

Makes editing orders so simple and saves hours of customer requests.
They are always open to new suggestions and very responsive.

Revize has been a brilliant addition to our Shopify stack at Knya. Being in the D2C space for medical apparel, we often receive size or address change requests right after customers place their orders. With Revize, our customers now have the flexibility to make those changes themselves — no more back-and-forth emails or delays.

The impact has been immediate: fewer support tickets, smoother operations, and most importantly, a better experience for our customers. The upsell feature during edits is smartly executed and has even helped increase our AOV.

Special shoutout to the Revize support team — they’ve been extremely responsive and hands-on throughout the setup and onboarding. Highly recommend this product to any D2C brand looking to improve customer satisfaction and reduce operational load.

This app is excellent! It is really easy to set up, has clean UI, and runs smoothly on our store. What we love most is how it benefits both merchants and customers by allowing order details to be updated even after purchase. This has significantly reduced our support inquiries. Plus, their support team, especially Shubham, is always friendly and ready to help whenever needed. We highly recommend this app to every clothing brand!

Great customer service. Shubham and team are doing a great job. Nice functionality with app that is intuitive and solves a blocker for my CS team.

After having a bad experience with another order editing tool, I tried Revize, instantly I was greeted with a message from the team, and they helped me install revize for not just future customers, but past customer orders. Amazing!!

Revize allowed customers to fix their orders right after purchase, which really cut down on support messages. Smooth, fast, and extremely convenient. Great app!

best app to edit orders!!! everything just works and the team listens to suggestions, hence it keeps getting better

This works so well! Customers can actually fix their own mistakes now instead of emailing me 50 times. Just had someone change their address, add 2 items, and swap a variant - all without me lifting a finger. Setup was stupid easy too. 10/10 honestly!

Simply the best app I've used so far on the Shopify App Store. The service is tailor-made, ultra-responsive at all hours and in all time zones. They do their utmost to add custom features. The app has changed my customer service experience with invoice generation (tailored to the brand identity on request) and also because people can do absolutely everything. Setting up the app is a breeze. The UX and branding are excellent and really make you want to trust them and have them as a partner forever, as the app is so useful for all e-merchants. I also see better upsell results with this app than with a post-purchase app or upsells at checkout. You can ask them for absolutely anything, and they'll get it set up as quickly as possible. I'm really impressed by their desire to do things right. Thank you for your work, Shubham and your team.