Revize: Order Editing & Upsell

We had some tricky issues with complex discounting, and Shubham from the support team was brilliant at working through them with us until everything worked properly. Very friendly, patient and knowledgeable throughout. Highly recommend!

The short answer is Revize has saved my holiday headaches around autofilled addresses. We get a lot of orders and inevitably their phone autofilled an old or wrong address and they would email me to update the address. It's easy to do but it just takes time and sometimes my 3PL would ship so quickly I couldn't get it updated so I end up sending it twice. This app is very helpful and customers are changing their own addresses (and the added bonus is they do add more products too after checkout as well).

And so far customer service has been solid.

Shubham has been so incredibly helpful in the set up process, and any questions we've had afterwards! He always replies quickly and helped us fine tune our store's order editing process. We noticed a significant reduction in CS tickets during busy launch periods, and we couldn't be more grateful!

Our customers have been able to move through the process with ease, and no intervention or assistance from us - and that's thanks to Shubham's help customizing our order editing portal! Highly recommend!

There are a lot of options for setting up how order edits are done. It can be a little daunting at first, but it also means that we have a lot of control over exactly how the exchanges work. We had a few issues that were particular to us, and upon contacting Revize they were able to make a few changes in order to let everything work for us. They have been easy to work with.

We've been using Revize for almost a year and half and have found it easy to use and it made things easier for both our customers and our support.

Any challenges or app functionality requests have been helpfully supported by Shubham and the team.

Shubham is very attentive; five stars for him as he's the only reason we're still working with this tool. The app is a little rough around the edges for the admin and the customer, but they are working hard to tune things up and I have no doubt we'll be able to give a full five stars on the app soon enough too.

Excellent app - has saved our customer service team huge amounts of time by allowing customers to cancel their own orders. Support is very responsive and helpful too :)

We’ve had a great experience with Revize, especially thanks to Shreya’s support throughout the whole process.

Our main challenge was finding a way to offer our customers a longer order editing window without creating any risk for our stock, particularly for limited and low-stock releases. After testing and discussing different options with Shreya, we were finally able to set up a 15-minute editing window while keeping our inventory fully protected, which was exactly what we were looking for.

Since implementing the 15-minute window, our customers have been using the editing functionality more frequently, which has been a great sign that the solution is genuinely useful for them. We have now even moved beyond the free plan because we exceeded its usage limit, but this has been a positive development for us as it means the app is actually being used by our customers.

A special mention to Shreya, whose support throughout the whole process has been incredible. She was always available, patient and extremely helpful, taking the time to understand our specific concerns and helping us test and find the best solution for our particular setup. Her support made a real difference.

We’re very happy with Revize and would definitely recommend it to other Shopify stores looking to give customers more flexibility after placing an order.

We’ve had such a great experience with Revize! The app was incredibly easy to set up and integrate into our website and everything has run smoothly from the start.

It’s made the post-purchase experience so much easier for both our customers and our customer service team, giving customers the flexibility to make changes or add extra items to their order without needing to contact us.

The Revize team has also been amazing to work with! Super helpful, responsive and always happy to assist whenever we have a question or want to make an adjustment.

Overall, it’s been a really seamless experience and we’d definitely recommend Revize to other brands looking to make order editing easier for their customers!

Very good Order Edit App at a fair price.
New Upsell Feature looks extremely polished for a first release. Team really seems to find their footing, making Revize my go to solution nowadays.
Support is personal, fast and very helpful. Keep up the good work!