Rich Bundle Builder BYOB

Thank you for your thoughtful feedback. We're delighted to hear that Rich Bundle has been working seamlessly for your store. It was our pleasure to assist you with the setup, and we're glad our support helped make the process smooth and straightforward. Your recommendation means a great deal to us, and we're always here to help whenever you need assistance.

We sincerely apologize for how this interaction made you feel. That was never our intention.

You are absolutely right that installing and uninstalling a Shopify app should not result in unsolicited criticism or comments that feel personal toward your business, website, or brand. We understand your concern and take full responsibility for the way our communication came across.

Our intention was only to say that if you ever wanted to redesign or improve your website, we would be able to help with that. Nothing more than that was intended. We did not mean to replace your branding, disregard your logo, or suggest that your existing brand direction was wrong.

The quick AI-generated redesign was only shared as an example/reference, but we now understand that sending it without your request was inappropriate. We are truly sorry for that.

We also apologize for the wording used in our follow-up message. It was not professional, and it does not reflect the standard of communication we want merchants to experience from us.

We respect every business owner’s brand, creative direction, and decision to use or uninstall our app. This situation has been taken seriously, and we will use it as a learning point to improve our communication process going forward.

Again, we sincerely apologize for the frustration caused. Since we have acknowledged the mistake and clarified that there was no intention to criticize or disrespect your business, we would respectfully request that you consider removing or updating the app comments related to this interaction.

We fully respect your decision either way and appreciate the opportunity to respond professionally.

Thank you so much for your kind words. We’re really glad to hear Rich Bundle has been working smoothly for your store. It was a pleasure helping with your setup, and we’re happy our support made the process easier for you. We truly appreciate your recommendation and are always here whenever you need us.