Riskified

Amazing service! This app has given me complete peace of mind when processing orders. No more worrying and guessing if a chargeback will happen if I send to an address other than the billing. We had to use the chargeback service once, on a rather large order, and the process was so quick and easy. They completely took care of me and delivered everything they promised. The only downside I can see so far is there's no # to call for support, but this is because they are based out of Israel, and they have been very quick to respond to my emails. All by next day when I woke up.

After more than a year as a customer, we find out that our account has been deactivated without warning so they could change the pricing model, no longer offering a "pay-per-use" service but requiring a minimum monthly fee of $200 instead. How is it that current blog resources on their live site, advertised pricing information provided through the Shopify app store, and app reviews as recently as 2 weeks ago all still promote this 'no-longer-supported' pricing plan?

Albeit we are a very small customer for them (only sending the few orders per quarter that we are pretty confident are fraudulent as a last step before canceling/refunding them)...it's disappointing that we've continued to receive bi-monthly emails from Riskified about their services and industry updates, yet they would fail to mention in any form of communication to us these changes in pricing, and also forget to notify us that we are no longer their customer.

How did we find out about the deactivation? Attempted to submit an order for review and found the password has been changed and can't be reset.

So they need more money for their services -- we get it. The new pricing plan might even make sense for us after some consideration, but the implementation (account deactivation?!) was poorly thought through and not a good indicator of what we can expect as a customer moving forward.

Anybody else experiencing this recently? This is an unexpected bummer.

So far I have had no problems with this application. When an order is placed I can see if it is suspicious immediately. I would recommend to others.