Riskified

I'm getting more concerned using this app now due to an order that was prior approved then being declined after shipment. The app allows for users to update addresses to check to make sure the new address is safe. Well I had an international customer that I couldn't confirm the out of country address so I asked them for another and I input that info just to check with Shopify's shipping label address check to see if that would change the address status and Riskified delined even though I switched back to the original approved address for that order. It makes me wonder how many shipments I've sent out that won't be covered. Now they won't cover their initial approval of the address that I actually shipped to.

Riskified provides an essential component in the e-commerce arena: risk assessment and fraud protection.

Prior to implementing Riskified, fraud was a big problem for us, and manually inspecting each order was consuming a significant amount of my team's time and energy.

Riskified has solved that problem and alleviated our concerns in one fell swoop, leaving us free to do business without wasted time or concern for risky transactions!

Now, with the ability to control payment authorization and acceptance based on their risk assessments, I don't have to worry about refunding fraudulent transactions as those payments are never even completed!

If you have any problems with fraud or have ever had chargebacks, I strongly encourage you to give Riskified a go!

Satisfied. I've been using them for over two years. Two fraudulent orders, on two different occasions, slipped through their filters; they returned the chargeback + fees immediately without any questions.

MK
FragranceOriginal.com

Great app. Definitely one of the regularly used tools in our toolbox. I love that I only pay if I think an order is fraudulent and I'm wrong. I can't lose.

We've been using Riskified for more than a year and highly recommend it.

amazingly quick with order confirmations
had a chargeback- which they refunded us immediately
amazing customer service

A totally indispensable app - simple to use, fast responses, and most of all can save a lot of hassle and money !

Fantastic software and service... I can't tell you the peace of mind having this app installed gives you and allows you to accept any size order without fear of a chargeback. We have used Riskified for about 2 years now and have only had to claim 1 chargeback. As promised, Riskified covered the chargeback and it was an incredibly easy process. Easily one of the best apps I have ever used....

Riskified has been a key to our growth and streamlining operations since very early on. Compared to competitive services, their direct integration into the approval process has made fraud protection completely hands-off, allowing us to focus on the actual business.

Without a fraud service in place, you will either avoid shipping legitimate orders because you're unsure, or you'll get hit with chargebacks unexpectedly. Definitely recommend them!

Riskified is a must use for any shop. Great service but more importantly they cut our chargebacks exponentially. Much easier than hiring a full time fraud department. Nice work guys, definitely a service worth having among a sea of under performing apps.

They will deny your claims, they don't cover anything they say they do. They try there best to avoid covering your chargeback. Avoid this app.. most these reviews are left by there friends. Twice now I have had a chargeback, provided the shipping information showing the customer received the product, the customer filed the chargeback sayign they didn't receive anything... even with tracking proof the customer received the product, riskified denied the claim. This is a horrible company to deal with. AVOID AT ALL COST, youre just throwing your money away, by using them. Everyone you deal with is from another country, they are a scam!