RMS Returns & Credit Manager

Pricing: Free plan available. Free trial available.
Rating: 0.0 (0 Reviews)
Developer: RMS

Install

View demo store

Simplify returns, issue store credit, and keep customers happy — all from your admin panel.

RMS Returns & Credit Manager gives you full control over your returns process. Set custom return windows, define accepted item conditions, and auto-approve returns to save time. Customers submit requests through a branded self-service portal. Track every return through a 16-stage lifecycle from submission to refund or store credit. Dispute item conditions with photo evidence. Sync returns bidirectionally with Shopify. Connect your own shipping provider and send automated email notifications.

Self-service portal — Customers submit returns without emailing support.
Store credit option — Retain revenue by offering credit instead of refunds.
Condition disputes — Challenge item condition with photo evidence uploads.
Auto-approve returns — Skip manual review and speed up the returns process.
Multi-carrier shipping — Connect Shopify, EasyPost, Shippo, Royal Mail, or DPD.

Languages

English

Works with

Customer accounts

Pricing

Free

Features

5 returns per month
Email notifications

Growth

$19.99 / month

or $199.92/year and save 17%

Features

50 returns per month
Shipping labels (provider integration)
Email notifications
Store credit

7-day free trial

Professional

$49.99 / month

or $499.92/year and save 17%

Features

Unlimited returns per month
Shipping labels (provider integration)
Email notifications
Analytics dashboard
Store credit + bonus credits

7-day free trial

Enterprise

$149.99 / month

or $1,499.88/year and save 17%

Features

Unlimited returns per month
Shipping labels (provider integration)
Email notifications
Analytics dashboard
White label branding
Store credit + bonus credits
API access

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

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Support

App support provided by RMS.

Resources

Developer

RMS

London, ENG, GB

Launched

May 5, 2026

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View customer data:

Sensitive data, device and activity data

Sensitive data

Name, email address, physical address
Device and activity data

Geolocation, IP address, browser and operating system

View staff and contributor data:

Store owner

Store owner

Name, email address, phone number, physical address

View and edit store data:

Customers, products, orders, discounts

View customers

Customer data
View products

Products, collections
Edit orders

Order fulfillments, merchant managed fulfillment, all order history for the last 60 days, returns, shipping information
Edit discounts

Discount codes and promotions
View other data

Locations