Royal Mail Shipping Extension , 13 reviews
This might be a scam, it doesn't work and there is no way to talk to anyone and or stop the alleged monthly fee
Good morning. It is 0745 here in the UK. I see that you contacted us at 0427 and again at 0617, giving us no time to respond at all. Responses are usually during UK office hours, but occasionally we continue into the evening and cover weekends too, but not in the middle of the night.
Rest assured that Shopify run a tight ship and all apps are tested to make sure they work and need to have support mechanisms in order to get published - these details are on the app store listing where you found the app and also in the Apps page in Shopify Admin, plus as with all Shopify apps, to delete them and stop billing you just press the little delete icon next to the app in Shopify Admin / Apps.
Our app celebrates its 10th birthday next year and has hundreds of installs across Shopify merchants. For any avid readers of reviews, its not a scam, there is a free trial to see if it works for you and we're here to help get you up and running with email support.
App offers customers services from Royal Mail which are not facilitated in their country. Support when I first highlighted this took 12 days to get this reply:
'The app doesn't support different locations, shopify only tell us the weight of the parcel and the options are returned based on that.'
I tried to work around this but the issue popped up again, this time after 7 days since sending my request for help I've still not had a reply.
I do not like writing negative reviews but this app simply doesn't work properly if you want more than one Royal Mail shipping option as it will offer your customer all of them regardless of whether they're available.
I also find it unacceptable to wait so long for support when another company have managed to build a bespoke app for us within 4 days which is now working fine.
Not happy with this ap...I have discovered everything is working out too expensive for my local customers and the pricing of everything being £10 up is ridiculous. I am having to remove it as its putting people off purchasing from me. I am delivering myself locally.
DO NOT DOWNLOAD THIS APP! The app doesn't work accurately if you post your items in different sized boxes. There is no support and no way to cancel the subscription. It isn't showing up in my app list so i can't delete it but it is showing up in my active subscriptions so i know i will be charged. ABSOLUTE SCAM. I will be contacting Shopify about this to get them to remove the app for me.
On the same page as this review, if you scroll up to the "Support" section you'll see that support is available and has been since 2013. Simply email email@example.com and we're here to help.
You'll also find a link called "Get support" in Shopify Admin / Settings / Apps next to the app which is another way to get in touch.
Right next to that link is the "Remove" link, which is how you remove the app if you do not want it which also cancels the subscription. This is Shopify functionality and is identical for all apps in the app store.
All billing is handled by Shopify and with your explicit consent. We have no way of taking money from you and your allegation that this is a scam is fundamentally incorrect.
I reached out to you by email the other day but had no response. I wish you good luck when you do launch your store.