Reviews (62)

Overall rating
4.5
Counts per rating level
  • 85% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
August 11, 2014

They've been handling my fulfillment for a few years now and I have never had a problem. Great customer service and great team in general!

Daylight Curfew
United States
Over 10 years using the app
August 6, 2014

We have been very pleased with Whiplash and would highly recommend to other companies! James is fair, honest and very hard working, as is the rest of the wonderful Ann Arbor team. We can always count on Whiplash to help us in a pinch and to follow through as promised.

Amelia Rose Design
United States
Over 9 years using the app
April 12, 2013

Fast and dependable, Whiplash is a great asset to our team.

Glacial Pace Recordings
United States
Over 8 years using the app
April 23, 2013

Talking to other fulfillment services felt like talking to a car salesman and a high school teacher. Features were pushed to us whether we wanted them or not and it felt like we had homework to do before we could use their services.

Whiplash is fulfillment done right. The interface is uncluttered and intuitive. It has everything we need, nothing more and nothing less. And customer service is like talking to a buddy that cares.

CW&T SHOP
United States
About 8 years using the app
Edited February 16, 2015

I really don't like giving my business secrets away.....but Whiplash is so awesome that I have to. They are everything they advertise; fast, accurate and awesome. James is a pleasure working with and will definitely take care of you. The app works great with Shopify; it's easy to use and works automatically when orders come through. And the pricing is more than fair. Totally recommend Whiplash!

vintage tee shirts
United States
About 7 years using the app
Edited April 24, 2015

Whiplash is great. Seriously so much simpler than Shipwire. The set up didn't stress me out one bit, they barcode everything for you, and they are responsive. You can email or call them, they know who you are and can help you with your issue right away. They don't do custom packaging but their pricing is really competitive. It's just all the things you need and none of the crap you don't!

OTHERWORLD
United States
Over 6 years using the app
July 29, 2014

Whiplash is a great fulfillment service. They offer really great service at a good price and their application focuses on simplicity and the user experience. Definitely better than doing it yourself and they appear to be the best option out there for Shopify fulfillment.

TVNweather Merchandise
United States
About 6 years using the app
July 31, 2014

We love Whiplash. Worked with several other fulfillment houses in the past, and Whiplash is by far the best. They are trustworthy, reliable, friendly, and have amazing customer service. They always work with us when special requests come in. They are progressing on everything from tech stuff to pricing. I couldn't recommend them more.

Toymail
United States
Almost 5 years using the app
April 1, 2014

Whiplash has been a very pleasant surprise. The simplicity, speed, and reliability of their operation is unmatched, and I've either used or evaluated almost every other fulfillment service out there. Please don't use Whiplash if your Shopify store is in competition with mine, because then I would lose the competitive advantage that Whiplash provides. If, on the other hand, you are selling something completely different than I am, and if you want to save money and time while having a totally pleasant experience, then you might want to give them a try.

Yoga Gear for Men
United States
Over 4 years using the app
May 4, 2013

I've been using whiplash for about 8 months, they've been awesome. The process of taking orders and posting them out becomes completely automated – I've saved so much time!

8-BITTY
Australia
Over 4 years using the app