Overall rating
2.6
Counts per rating level
  • 10% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 80% of ratings are 1 stars
December 14, 2023

Working flawlessly for a year, then stopped working (completely our fault as we had a website before Shopify and the references became the same and wouldn't sync because it doesn't want to create duplicates) Marcel from support went above and beyond. a bit of a legend really and updated it so a prefix was added to our invoices and works great again.

Pro3DShop
United Kingdom
About 1 year using the app
September 1, 2023

It was working fine but then all of a sudden stopped. When I click on the app in my Apps section on Shopify i get a 404 Error code.

The 'support' has been non-existent. You just talk to Bots... So frustrating...

Online-Dental.uk
United Kingdom
7 months using the app
June 28, 2022

Abysmal. The integration does not work - our Shopify payouts have not pulled into Sage
- new invoices have not pulled through into Sage
- Void orders still show as payment outstanding in Sage I f only I'd read all the reviews, here on Shopify and via Google, as to how terrible people's experience has been, I would not have bothered with the trial. I think a previous comment seems quite accurate - probably a data harvest and not a real app company at all. I expect both Sage and Shopify to pay better attention to who they are allowing API access and more careful monitoring of the outcomes. This has been a huge waste of time and quite concerning now our finances need resorting.

Seal Medical
United Kingdom
7 days using the app
October 7, 2020

App does as advertised, sends invoices to Sage as purchases happen. Would like it if it could also invoice Shopify-based expenses (shipping, apps, etc.). Would LOVE if it were able to upload previous transactions.

Camille Bryanne
Canada
5 months using the app
Combidesk replied October 8, 2020

Thanks for the review Camille. We've added 'upload previous transactions' to our roadmap.

August 16, 2021

Really struggling with the app and my Shopify account. Have reached out to their help desk with no luck (zero reply). Does not integrate POS at all. Does not transfer over 100% of sales - the odd one or 2 a day seems to go missing. Does not process refunds (credit notes) properly; bases the credit amount on the value of removed line items instead of actual refund amount. No alternative at present so trying to keep at it. Nightmare.

Dandy's Topsoil & Landscape Supplies
United Kingdom
About 2 months using the app
August 12, 2021

Very disappointed that this isn't compatible with Sage South Africa. Urgently looking for a solution.

Dudu Baba Company
South Africa
12 days using the app
Edited October 13, 2021

Unfortunately, it takes an average of three days to get a reply to a question, and usually, they will send you to a FAQ, which I had already read. Really it is the worst customer support. That is why I am removing the app. Not helpful at all. I cannot recommend this app.

Fine Art by Ane
United States
7 days using the app
July 15, 2021

Dissapointing that South Africa is not able to access this function even though we use both Sage and Shopify.

Setšong Tea
South Africa
5 days using the app
Combidesk replied July 15, 2021

Hi, thank you for the review. Sage SA is a different API, but we're currently building the SA integration too. We keep you informed. Best, team Combidesk.

February 21, 2020

Application does not work and no technical support, for two days I got 2 responses from Tim with a maximum of 8 words in his email without providing any concrete response to the installation! To see the notes of the other service "combidesk" I think that it is not a serious company and that the goal is to recover the data of our customers for commercial purposes ....
Application ne fonctionne pas et aucun support technique, depuis deux jours j'ai obtenu 2 réponses de Tim comportant au maximum 8 mots dans son mail sans apporter aucune réponse concrète à l'installation ! A voir les notes des autres service "combidesk" je pense que c'est pas une société sérieuse et que le but est de récupérer les donnée de nos clients à des fins commerciales....

POPARTDESIGN
France
2 days using the app
August 14, 2021

Hi there please could you provide a time frame for the release for the South African integration for Sage?

Beautiful Spaces Store
South Africa
30 minutes using the app