Saio: Sale ‑ All in one

Thank you for your feedback, and we apologize for the inconvenience you experienced with sales getting stuck when activating or deactivating.

Our team identified and fixed the issue and should never happen again. If you decide to try our app again, we are confident you will have a much better experience. Please feel free to reach out if you have any further questions or need assistance.

Hi there,

Thank you for bringing this issue to our attention, and we sincerely apologize for any inconvenience you've experienced with our app. Your feedback is important, and we're committed to helping you find a solution.

Regarding the concern you've raised about discount codes, we've already responded to your message, and we appreciate your patience.

To address this issue, we suggested two potential solutions:

Disable Coupon Code Usage: You can choose to disable the use of discount codes on products that are already on sale. This can help prevent customers from applying additional discounts to already discounted items. We can guide you through the steps on how to do this within your Shopify settings.

Adjust Discount Code Restrictions: Alternatively, you can modify the settings of your discount codes to specify which products they can be applied to. By restricting the use of discount codes to certain product categories or excluding products on sale, you can have more control over how discounts are applied.

We also added that it's important to note that our app does not control the functionality of discount codes directly; rather, it interacts with the existing settings in your Shopify store. Therefore, implementing either of these options will require adjustments within your Shopify settings.

We're here to help you navigate this issue and ensure that your app works seamlessly with your store's discount strategy.

Thank you for choosing our app, and we look forward to assisting you further.

Best regards,
PreviewX Customer Success team

Word on Fire,

We deeply apologize for the challenges you've recently experienced with our app, and we understand your concerns. Your feedback is invaluable to us, and we are committed to resolving the issues you've raised.

We appreciate your years of trust in our app, and we regret any inconvenience the recent pricing discrepancies may have caused you. We understand how concerning it can be when product prices are affected incorrectly, especially for items that are not configured within our app.

Upon receiving your message, we took immediate action to investigate the issue. It appears that the sales were indeed stuck on deactivating, which caused this pricing anomaly. We went ahead and reset the sales on your store, which typically restores the prices to their default state before the reset.

Should you have any further questions or require additional assistance, please do not hesitate to reach out to us directly via email/chat. We are here to assist you every step of the way.

Your satisfaction is of utmost importance to us, and we hope to regain your confidence in our app.

Thank you for giving us the opportunity to address this matter.

Best regards,

Customer Support Team