Saio: Sale ‑ All in one

Thank you for your feedback, and we apologize for the inconvenience you experienced with sales getting stuck when activating or deactivating.

Our team identified and fixed the issue and should never happen again. If you decide to try our app again, we are confident you will have a much better experience. Please feel free to reach out if you have any further questions or need assistance.

We sincerely apologize for the challenges you've faced with our app, and we deeply regret any inconvenience it may have caused you. Your feedback is of paramount importance to us, and we are committed to resolving the issues you've encountered.

We understand that you've experienced significant slowness and a freeze-up of our app, resulting in substantial frustration. This is certainly not the experience we intend for our users, and we want to assure you that we're actively working to address these concerns.

When sales become stuck on deactivating,  our support team resets the sales on your store. This action typically resolves the issue and restores the functionality to its normal state.

Additionally, we appreciate your patience in reaching out to us. We strive to respond to our users as quickly as possible, and we regret any delay you may have experienced in this regard. Your satisfaction is our top priority, and we're committed to making things right.

If you have any further questions or require immediate assistance, please don't hesitate to reach out to us via email or chat. We're here to help you navigate through any challenges you may face.

Thank you for giving us the opportunity to address this matter, and we hope to regain your confidence in our app.

Best regards,

Customer Support Team.

Hello Sofian,

Thanks for leaving a review on our app. We apologize for the inconvenience caused by our app and support. Your feedback is invaluable, and we regret not meeting your expectations. Please let us address your concerns and regain your trust in our app.

App glitches can be frustrating, and we care about your success. Your feedback matters, and we're committed to resolving any issues you've faced.

We're disheartened about your support experience. We're dedicated to helping merchants like you and apologize for any delays. We're enhancing our processes each and every day to ensure faster assistance.

Please let's connect to understand your challenges better. We're eager to make things right; reach out to us via email/chat, and we will be more than happy to help you.

Thank you for your patience. We're devoted to improving our app and support to serve you better.

Best regards,

PreviewX Customer Success Team

Hello there,
We appreciate your review of our app.

We are sorry for the inconvenience you've experienced with our app. Your feedback is invaluable to us, and we're committed to resolving the issues you've encountered.

One of the steps we took to resolve your issues was to "unstuck the sale" on your store. This process doesn't usually happen, and we reset the sales by unsticking the stuck sale, which doesn't affect prices. We are actively working to improve this aspect of our service to minimize disruption during these critical moments.

Regarding your comment about our response time, we apologize if you felt unheard. We do our utmost to provide timely assistance and ensure that you can continue running your business smoothly. Please know we're taking steps to improve our response process.

We understand the frustration this may have caused and genuinely value your business. Thank you for giving us the opportunity to address this matter, and we look forward to restoring your confidence in our app.

Best,
PreviewX Customer Success team

Hi there,

Thank you for bringing this issue to our attention, and we sincerely apologize for any inconvenience you've experienced with our app. Your feedback is important, and we're committed to helping you find a solution.

Regarding the concern you've raised about discount codes, we've already responded to your message, and we appreciate your patience.

To address this issue, we suggested two potential solutions:

Disable Coupon Code Usage: You can choose to disable the use of discount codes on products that are already on sale. This can help prevent customers from applying additional discounts to already discounted items. We can guide you through the steps on how to do this within your Shopify settings.

Adjust Discount Code Restrictions: Alternatively, you can modify the settings of your discount codes to specify which products they can be applied to. By restricting the use of discount codes to certain product categories or excluding products on sale, you can have more control over how discounts are applied.

We also added that it's important to note that our app does not control the functionality of discount codes directly; rather, it interacts with the existing settings in your Shopify store. Therefore, implementing either of these options will require adjustments within your Shopify settings.

We're here to help you navigate this issue and ensure that your app works seamlessly with your store's discount strategy.

Thank you for choosing our app, and we look forward to assisting you further.

Best regards,
PreviewX Customer Success team

Word on Fire,

We deeply apologize for the challenges you've recently experienced with our app, and we understand your concerns. Your feedback is invaluable to us, and we are committed to resolving the issues you've raised.

We appreciate your years of trust in our app, and we regret any inconvenience the recent pricing discrepancies may have caused you. We understand how concerning it can be when product prices are affected incorrectly, especially for items that are not configured within our app.

Upon receiving your message, we took immediate action to investigate the issue. It appears that the sales were indeed stuck on deactivating, which caused this pricing anomaly. We went ahead and reset the sales on your store, which typically restores the prices to their default state before the reset.

Should you have any further questions or require additional assistance, please do not hesitate to reach out to us directly via email/chat. We are here to assist you every step of the way.

Your satisfaction is of utmost importance to us, and we hope to regain your confidence in our app.

Thank you for giving us the opportunity to address this matter.

Best regards,

Customer Support Team

Hi Stillo,

Thanks for your review :) - sorry to hear that the app is not working for you as it should now that you have been using it for years, you are always welcome to reach out to our support team and they will guide you through any problem you might have :).

Thanks
Rasmus Larsen

Hi Marcellamode, thank you for your review, and sorry the app is not performing the way you had hoped.
Unfortunately, the app only updates the product prices on the backend of Shopify. How the discount is displayed to your customers is controlled entirely by your theme code. There are often options in your theme customization area on how to display sale information, but if there are none for your theme, you may need to have a developer help you update the code