Sam Shipping Protection Upsell

After initial installation several bugs showed up and needed big efforts and a lot of time on our side until they were finally fixed. Some problems still not fixed or attributed to Shopify limitations, even though these have been fixed in other apps (e.g. calculation of transport insurance even for self-collection).
New features promised (e.g. claim portal), but still months later were not realized.
Support only with big delays (simple message after 5 days still not yet answered).

So simple, so easy to install. Great options to place the widget where you see fit at the bottom of the cart. We're already seeing high conversions and the free text field allowed us to add some extra value option like "Express re-delivery for lost or stolen goods in transit". You can upload your own branded icons and also easily check which orders have gone through and revenue attatched to it. It's good to quickly be able to see if higher average orders allow for higher protection fees. Highly recommend adding this and giving it a go. We aren't seeing drop off in conversion rates overall either.

Great app. Does what it's supposed to do. The support (Wilson and Felix) is very helpful.

Sam Shipping Protect has been an absolute game-changer for our store. The setup was fast, the UI is clean, and it plugs into our workflow without any friction. What really sold me was the support team who went above and beyond, answered every question, and literally solved an issue in minutes that other apps take days to fix. The whole experience feels professional and customer-first.

If you’re running a ecommerce operation and want a seamless way for customers to protect orders, this is the one. Highly recommend!!!

Good app with plenty of options, especially for free use. The support team replies quickly.
I even requested a few customizations for some elements, and the team implemented them perfectly in a short time.
Thank you!

A really good app that helps enable customers to purchase parcel protection. Support from Wilson has been fantastic, he took his time to understand my problems and fix the issues straight away whilst I was on chat to him, that level of service is fantastic. The app is super easy to use. Go download it now so your customers can benefit from it. There's future updates to come which I look forward to.

Amazing App with an amazing customer service, was very helpful and sorted all our concerns

function well and very supportive developer

great product

Love this app, and Wilson was great. I was having some issue but it was resolved sooner than what i was told. Thank you so much