SavedBy Package Protection

We have worked with SavedBy for years now. They are very flexible and accommodating to our needs. This was a refreshing change after working with some of their competitors. They give us full ownership over the experience, which is critical for our brand. They've alleviated the workload for our customer service team as well, which has been great. Overall a great working relationship with the SavedBy team and would recommend.

Savedby support has exceeded my expectations. They are also attentive and flexible. The Collaboration has been outstanding. The Savedby platform is easy to understand and use. The onboarding was thorough, and they even provided email macros to help our customers file claims. The experience has been smooth and easy.

SavedBy has been a massive help for our customers, and is an amazing solution when it comes to our product type - food and subscription heavy. We were searching for a provider for months that integrated with our subscriptions app - a true integration and not just adding on a one time product for every recurring order- SavedBy got it done. Their team is amazing and responsive and i cant recommend them enough!

Honestly one of the easier wins we've added to the store. Very simple to get set up, and once it's on you can mostly forget about it. Our CX team has been super happy since claims stopped landing in their inbox. The SavedBy team is very supportive too if we have any questions at all. Very happy over here!

Our experience with other package protection options left us hesitant to try again. Lack of support, poor customer opt-in, and tedious claim processes made the idea of package protection more of a headache than a help. SavedBy has changed all of that.

The onboarding process was simple and required minimal effort from our team. Customer claims have been a breeze to process and the SavedBy team is super supportive - making themselves available for any questions, at any time. Overall, we are extremely happy with the service.

SavedBy Package Protection is the EASIEST company I have ever worked with. I am a Customer Service Manager. They are great to work with and help is ready at the "drop of a hat". I HIGHLY recommend them to any business or for any customer to use as it is simple. No hoops to jump through - simple, easy and they back up their Protection Promise extremely swift! For our customers that have had to use them - are so APPRECIATIVE at the ease of it also!

We switched from Route to SavedBy after Route's support went downhill. SavedBy has not only been a financial benefit, but the personal handling of cases and responsiveness of the team have been absolutely awesome. We highly recommend SavedBy!

We have been working with SavedBy for several months now. Their team is extremely compassionate, works very quickly, and highly competent. The expected value of working with SavedBy is very positive!

Top notch partners with a great overall platform.

Installation was painless - the customer experience is phenomenal.

We're even integrated with our CX Ops team and SavedBy in a slack channel to dramatically improve resolution time on more complex issues.

Overall I'm super impressed with the partnership.

We’ve had a great experience with SavedBy! Onboarding and implementation were seamless, and the SavedBy team is incredibly easy to work with. They’re always willing to help when needed and have gone above and beyond for us. The platform works with our subscription app, and we’ve had no issues for our team or our customers. We highly recommend SavedBy!